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Emergency Telephone Number Tips

Many countries' public telephone networks have a single emergencytelephone number, sometimesknown as the universal emergency telephone number or occasionallythe emergency services number, that allows a caller to contact localemergency services for assistance.

The emergency telephone number differs from country to country (although112 works in all EU countries). It is typically a three-digit number(though not always), so that it can be easily remembered and dialledquickly. Some countries have a different emergency number for eachof the different emergency services, these often differ only by thelast digit.

Last Updated - 2nd December 2005

You are the first step in the emergency medical system. Each of ushas at least one emergency life-saving device in our home - the telephone.Paramedics, emergency medical technicians and dispatchers are trainedto help people who are hurt or sick. Here is what you should do whenmaking a call to the emergency dispatcher.

• Stay calm.
• Explain the exact nature of what has happened.
• Give your name and telephone number from which youare calling.
• Provide the location of the emergency (exact address).You may also need to provide nearby intersections, landmarks, thefloor of the building or apartment number.
• Describe the condition of the patient / Nature ofemergency.
• Answer any questions to the best of your abilityand listen carefully.
• Report what help is being given at the present time.
• The dispatcher may give you instructions on whatto do until help arrives. Follow the dispatcher's instructions.
• Do not move someone who is injured unless it isto remove them from danger.
• Make the patient as comfortable as possible.
• If possible, send someone to meet the ambulancewhile you remain with the patient.
• Turn on an outside light so the EMS crew can findyou easily at night.
• Gather all medications that the patient may be taking.
• Provide as much related information as possibleto the paramedics.
• Try to make note of how long the medical conditionhas existed and how long the person has had symptoms.
• When the paramedics arrive, let them do their jobbut be helpful in any way you can.
• Be sure everyone in your household know the emergencynumber, including children. Your phone can help save time and livesin an emergency. Know how to use it. Make the right call when secondscount!

Emergency numbers by region

• Africa
  • Chad: Fire: 18, Police: 17
  • Djibouti: Fire: 18, Police: 17
  • Morocco: Fire: 15, Police (city): 19, Royal military police (country):177
  • South Africa: Police or Fire: 10111, Ambulance: 10177, From mobilephones: 112 (soon also from fixed line phones)
  • Tunisia: Emergency medical service (Samu): 190, Police: 197
  • Uganda: Police: 999
• Australasia:
  • Australia: 000 (from a mobile telephone, you must tell the operatorfrom which state you are calling)
  • New Zealand: 111
• Asia: 119 in some parts
  • China: Police: 110, Fire: 119, Rescue: 120, Traffic accident:122
  • Hong Kong: 999 (Voice), 992 (SMS)
  • India: Police: 100, Fire: 101, Ambulance: 102, Traffic police:103
  • Indonesia: 112
  • Iran: 110
  • Israel: Police: 100, Medical emergency: 101, Fire: 102
  • Japan: Police: 110, Emergency at sea 118, Fire and Ambulance:119
  • Philippines: Police: 117
  • Singapore: Medical emergency and Fire: 995, Police: 999
• Europe
• Most common emergency number: 112 (also standard on GSM mobile phones)
  used in Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark,Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy,Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway,Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Turkey, UnitedKingdom
• Austria: Police: 133, Ambulance: 144, Fire: 122
• Belgium: 112, Fire and Medical: 100, Police: 101
• Croatia: Police: 92, Fire department: 93, Ambulance: 94, Road help:987
• Cyprus: 112, 199
• Czech Republic: Emergency medical service: 155, Fire: 150, Police:158
• Denmark: Police, fire, medical, environment: 112
• Finland: 112, Police: 10022
• France: 112, Emergency medical service (Samu): 15, Police: 17, Fireand rescue: 18
• Germany: Police: 110, Fire or Ambulance: 112 (in some states also19222 for ambulance)
• former GDR Police: 110, Fire: 112, Ambulance: 115
• Ireland: From a landline telephone: 999, from a mobile telephone:112
• Italy: Police (and general emergency): 113, Carabinieri (militarypolice): 112, Medical emergency: 118, Fire or Disaster: 115
• Lithuania: Fire: 01, Police: 02, Medical: 03
• Norway: Fire and rescue: 110, Police: 112, Medical: 113
• Poland: Medical: 999, Fire: 998, Police: 997
• Portugal: General emergency: 112, Fire: 117
• Russia: Fire (also, general emergency): 01, Police (Militsia): 02,Medical emergency: 03, Gas leaks: 04
• Serbia and Montenegro: Police: 92, Fire department: 93, Ambulance:94
• Slovakia: Emergency medical service: 155, Fire: 150, Police: 158
• Switzerland: Fire: 118, Police: 117, Medical: 144, Poison: 145,Road emergency: 140, Psychological support (free and anonymous): 143,Psychological support for teens and children (free and anonymous):147
• UK: 999, or 112 for fire, police, ambulance, coastguard, mountainrescue, cave rescue or nuclear emergency.
• North America:
  • Canada: 911
  • Mexico: 060 or 080
  • United States of America: 911
• South America
  • Argentina: Medical emergency: 107, Police: 101, Fire: 100, Emergencydispatcher (only for Buenos Aires, starting in January 2005): 911
  • Bolivia: Medical emergency: 118, Police: 110
  • Brazil: Fire: 193, Ambulance: 192, Police: 190
  • Chile: Ambulance: 131, Fire: 132, Police: 133,
• Middle East
• Qatar: 999
  

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