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Emergency Telephone Number Tips

Many countries' public telephone networks have a single emergency telephone number, sometimes known as the universal emergency telephone number or occasionally the emergency services number, that allows a caller to contact local emergency services for assistance.

The emergency telephone number differs from country to country (although 112 works in all EU countries). It is typically a three-digit number (though not always), so that it can be easily remembered and dialled quickly. Some countries have a different emergency number for each of the different emergency services, these often differ only by the last digit.

Last Updated - 2nd December 2005

You are the first step in the emergency medical system. Each of us has at least one emergency life-saving device in our home - the telephone. Paramedics, emergency medical technicians and dispatchers are trained to help people who are hurt or sick. Here is what you should do when making a call to the emergency dispatcher.

• Stay calm.
• Explain the exact nature of what has happened.
• Give your name and telephone number from which you are calling.
• Provide the location of the emergency (exact address). You may also need to provide nearby intersections, landmarks, the floor of the building or apartment number.
• Describe the condition of the patient / Nature of emergency.
• Answer any questions to the best of your ability and listen carefully.
• Report what help is being given at the present time.
• The dispatcher may give you instructions on what to do until help arrives. Follow the dispatcher's instructions.
• Do not move someone who is injured unless it is to remove them from danger.
• Make the patient as comfortable as possible.
• If possible, send someone to meet the ambulance while you remain with the patient.
• Turn on an outside light so the EMS crew can find you easily at night.
• Gather all medications that the patient may be taking.
• Provide as much related information as possible to the paramedics.
• Try to make note of how long the medical condition has existed and how long the person has had symptoms.
• When the paramedics arrive, let them do their job but be helpful in any way you can.
• Be sure everyone in your household know the emergency number, including children. Your phone can help save time and lives in an emergency. Know how to use it. Make the right call when seconds count!

Emergency numbers by region

• Africa
  • Chad: Fire: 18, Police: 17
  • Djibouti: Fire: 18, Police: 17
  • Morocco: Fire: 15, Police (city): 19, Royal military police (country): 177
  • South Africa: Police or Fire: 10111, Ambulance: 10177, From mobile phones: 112 (soon also from fixed line phones)
  • Tunisia: Emergency medical service (Samu): 190, Police: 197
  • Uganda: Police: 999
• Australasia:
  • Australia: 000 (from a mobile telephone, you must tell the operator from which state you are calling)
  • New Zealand: 111
• Asia: 119 in some parts
  • China: Police: 110, Fire: 119, Rescue: 120, Traffic accident: 122
  • Hong Kong: 999 (Voice), 992 (SMS)
  • India: Police: 100, Fire: 101, Ambulance: 102, Traffic police: 103
  • Indonesia: 112
  • Iran: 110
  • Israel: Police: 100, Medical emergency: 101, Fire: 102
  • Japan: Police: 110, Emergency at sea 118, Fire and Ambulance: 119
  • Philippines: Police: 117
  • Singapore: Medical emergency and Fire: 995, Police: 999
• Europe
• Most common emergency number: 112 (also standard on GSM mobile phones)
  used in Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom
• Austria: Police: 133, Ambulance: 144, Fire: 122
• Belgium: 112, Fire and Medical: 100, Police: 101
• Croatia: Police: 92, Fire department: 93, Ambulance: 94, Road help: 987
• Cyprus: 112, 199
• Czech Republic: Emergency medical service: 155, Fire: 150, Police: 158
• Denmark: Police, fire, medical, environment: 112
• Finland: 112, Police: 10022
• France: 112, Emergency medical service (Samu): 15, Police: 17, Fire and rescue: 18
• Germany: Police: 110, Fire or Ambulance: 112 (in some states also 19222 for ambulance)
• former GDR Police: 110, Fire: 112, Ambulance: 115
• Ireland: From a landline telephone: 999, from a mobile telephone: 112
• Italy: Police (and general emergency): 113, Carabinieri (military police): 112, Medical emergency: 118, Fire or Disaster: 115
• Lithuania: Fire: 01, Police: 02, Medical: 03
• Norway: Fire and rescue: 110, Police: 112, Medical: 113
• Poland: Medical: 999, Fire: 998, Police: 997
• Portugal: General emergency: 112, Fire: 117
• Russia: Fire (also, general emergency): 01, Police (Militsia): 02, Medical emergency: 03, Gas leaks: 04
• Serbia and Montenegro: Police: 92, Fire department: 93, Ambulance: 94
• Slovakia: Emergency medical service: 155, Fire: 150, Police: 158
• Switzerland: Fire: 118, Police: 117, Medical: 144, Poison: 145, Road emergency: 140, Psychological support (free and anonymous): 143, Psychological support for teens and children (free and anonymous): 147
• UK: 999, or 112 for fire, police, ambulance, coastguard, mountain rescue, cave rescue or nuclear emergency.
• North America:
  • Canada: 911
  • Mexico: 060 or 080
  • United States of America: 911
• South America
  • Argentina: Medical emergency: 107, Police: 101, Fire: 100, Emergency dispatcher (only for Buenos Aires, starting in January 2005): 911
  • Bolivia: Medical emergency: 118, Police: 110
  • Brazil: Fire: 193, Ambulance: 192, Police: 190
  • Chile: Ambulance: 131, Fire: 132, Police: 133,
• Middle East
• Qatar: 999
  

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